FAQ

Question

What do I need to scan SEQRID-codes (QR-Codes)?

Answer

Starting with iOS 11 all Apple iPhones have an integrated QR-code reader in the camera. Just start the camera on your iPhone and point it to the SEQRID-code. If you have an iPhone with an older software version you can use third-party scanner apps from the App-Store - e.g. the barcode-scanner Scandit or the QR-scanner Scan.

In case of an Android mobile phone (Samsung, LG, Huawei etc.) you need a third party app - e.g. you'll find in the Playstore the QR-scanner Blitz QR-Scanner or the QR-scanner Scan.

Question

I can't view the emergency data because my mobile phone can't get the location!

Answer

To know the location of an emergency and to prevent misuse, SEQRID tries to get the location of your mobile phone. Because of location settings on your mobile phone it could happen that you phone won't deliver the location to SEQRID. In this case you have the following options:

  • iPhone: Please check 'Settings > Privacy > Location Services' if the browser is allowed to request the location. If you already dismissed the location request please go to 'Settings > Safari > Advanced > Website Data' and delete the entry for 'sqr.lc'.
  • Android: Please check 'Settings > Security & Location > Location' if the browser is allowed to request the location.

Question

After scanning a SEQRID-Code I get the message: 'You have already scanned this SEQRID-Code in the past...'

Answer

This is not an error. SEQRID uses this mechanism to prevent the retrieval of a safety pass from the browser history of a scan device (e.g. mobile phone, tablet). This prevents, that somebody who scanned your safety pass in the past, is able receive your safety pass because of a refresh of the browser page. Such as an online banking system, SEQRID will logoff your safety pass 15 minutes after the scan.

To display the safety pass again, just scan the SEQRID-Code a second time. This ensures that you are near the physical the SEQRID product. Every device that scans the SEQRID-Code for the first time (e.g. in the case of an emergency) is not affected by this mechanism.

This measure is solely for the protection of your data.

Question

Can anybody scan a SEQRID-code unnoticed?

Answer

To prevent arbitrary retrieval of your safety pass but provide your maybe lifesaving data immediatly when needed, SEQRID uses a two-step query process: If a SEQRID-code is scanned we show only your personal message and the contact to your trusted person. If your emergency data is requested the person who scans has to provide the location.

SEQRID informs you by e-mail about every registered scan. If you have a PLUS+ account you will also receive the location of the scan. If the scanned person is e.g. a separated child you can use the scan location to navigate to the place by your prefered map app.

SEQRID recommends where to wear your SEQRID-code. For bracelets we recommend the left wrist. For helmets on the forehead or on the left side area below the ear. This positions make it very hard to scan your code unnoticed.

Question

When and where should I wear my SEQRID product?

Answer

Basically you should wear your SEQRID product as often as possible because emergency situations are by definition unpreditable. Especially recommended is the use of SEQRID if you or a family member is in an exposed situations, e.g. large crowds, sports, work etc.

SEQRID recommends where to wear your SEQRID-code. For bracelets we recommend the left wrist. For helmets on the forehead or on the left side area below the ear. These positions are communicated to relief forces.

Question

What are the requirements that my data is retrievable by a SEQRID-code scan?

Answer

To scan a SEQRID-code you need a device with a QR-code scanner. Often these scanners are already integrated into the camera function of a mobile phone. Alternatively there are a lot of apps for all operating systems.

Additionally the scanning device needs a connection to the internet to request data from a web-server. In case of mobile phone a data connection needs to be available. The response time is dependend of the signal strength and the quality of the used mobile network.

Question

Can I borrow my SEQRID product to someone else?

Answer

No. The SEQRID-code is activated for you and is linked to your safety pass. We inform everyone that the safety pass contains potentially lifesaving personal emergency data. This is why you should never give a product with a SEQRID-code (e.g. a helmet or bracelet) other people.

If you don't want to use a SEQRID-product anymore you can deactivate the SEQRID-code of the product in your account. This SEQRID-product can be reactivated again in any account.

Question

Can I use SEQRID if my PLUS+ account expired and I don't want a PLUS+ account?

Answer

Yes. If you registered on SEQRID and you created your safety pass you can use SEQRID independent from your PLUS+ account.

If you have a PLUS+ account and you don't want to renew it you can simply use our free BASIC-account as long as you want. In this case the PLUS+ features are deactivated - but your safety pass is still available.

Question

How many SEQRID-products can I add to my account?

Answer

You can assign as many SEQRID-products as you wish.

Question

Can I delete my data anytime?

Answer

Yes. You can delete the data and also your account anytime. Independent from your SEQRID description.

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